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Frequently asked questions

Here you'll find answers to common questions about our products, ingredients, and brand values. Whether you're curious about our formulations, certifications, or how to get the most from your at-home spa experience, we're here to help.

Who is The Retreat?

We are The Retreat — a spa-inspired bath and body range designed to transform your daily routine into moments of calm and restoration. Our products combine a unique blend of 10 essential oils, natural formulations, and a signature Rose & Clear Quartz crystal infusion — all thoughtfully crafted to enhance your wellbeing.

Our luxurious textures and mood-enhancing fragrances are designed to redefine the at-home spa experience, promoting relaxation and rejuvenation. Each product is infused with our signature crystal blend to support emotional balance while nourishing your skin with vegan, dermatologist-approved ingredients.

Proudly made in England using sustainable packaging, The Retreat is the newest addition to Cole Beauty — a female-founded and led brand committed to delivering mindful luxury that elevates everyday moments.

Do you ship internationally?

The Retreat products can be delivered worldwide. See full details on our Delivery
and Shipping page
.

How much does delivery cost?

The Retreat is pleased to offer FREE standard delivery for all UK orders over £30.00 Your parcel will be sent via Royal Mail.

For orders under £30.00 delivery will be calculated at checkout.

We offer UK Next Day delivery for a set fee of £7.99 per order via our courier service.

International orders are sent via the courier selected.  Shipping costs are calculated based on the weight of products ordered. The shipping time depends on the shipment location. Details will be displayed prior to checkout.

How do I find out about offers and promotions?

We’d love to keep you informed of all our latest The Retreat launches, promotions and wellbeing tips. Sign-up to our mailing list via the form in the footer of our website.

How do I return a product?

We want our customers to love our products but if you do need to return an order please email: hello@theretreatengland.com with your order number and we will be happy to help.

You have the right to return an item in its original condition and packaging within 14 days of receipt.

We can only accept returns of products that were originally purchased from us. The original order details will be required.

How long will my order take to arrive?

All orders will be dispatched on the next working day following receipt. For example, all orders placed on Monday will be dispatched on Tuesday. Orders placed on Friday, Saturday or Sunday will be dispatched on Monday.

Are your products Vegan?

Yes, all The Retreat products are 100% vegan and proudly certified by PETA. We are committed to creating luxurious, cruelty-free formulas that align with our ethical and sustainable values.

Do you test on animals?

No, The Retreat products are completely cruelty-free. Neither our ingredients nor our finished products are tested on animals, reflecting our commitment to ethical and responsible practices.

Where are your products made?

All The Retreat products are proudly developed and manufactured in England, UK. By partnering with British manufacturers, we support local expertise, craftsmanship, and industry while ensuring our products meet the highest standards of quality.

What are the benefits of the Rose and Clear Quartz crystal blend?

Approved by Ecocert Greenlife, our unique crystal blend features Rose Quartz and Clear Quartz, designed to work in harmony with our essential oil complex to support emotional wellbeing — promoting balance, calm, and clarity.

Rose Quartz is known for encouraging positivity and emotional balance. Clear Quartz is valued for its ability to protect against negative energy, enhance focus, and boost optimism. Together, they complement our essential oils to help create a sense of calm and clarity in your daily routine.

Can I use The Retreat products if I have sensitive skin? 

The Retreat products are all dermatologist tested and approved. Our products are suitable for all skin types, including sensitive skin. We advise customers with extremely sensitive skin to conduct a patch test 48 hours prior to use if you are using the products for the first time or if you have not used our products for a while. 

If you are unsure, we would recommend consulting your GP before adding any products into your routine. 

Are your products safe to use if I am pregnant or if I am breastfeeding?

The Retreat products are all dermatologist tested and approved. Our products are suitable for all skin types, including sensitive skin. We advise customers with extremely sensitive skin to conduct a patch test 48 hours prior to use if you are using the products for the first time or if you have not used our products for a while. 

If you are unsure, we would recommend consulting your GP before adding any products into your routine. 

How do I become a stockist?

To become a stockist, please use the form in the 'Contact us' section of the website footer.

I am an influencer, how do I contact you regarding a collaboration?

To enquire about an influencer partnership with The Retreat, please email: hello@theretreatengland.com

The Retreat team would love to hear from you, a member of our team will respond to your enquiry within 7 days if we can work together. If you have not received a response after 7 days, we are sorry your request is not possible currently.